IT Services in Shanghai. # JJA-Group Reference Letter
JJA Group (www.groupe-jja.com) is a long‑established European brand manufacturer and distributor. It specializes in home furnishings and decoration across multiple markets.
“ My name is Sylvain Gillmeth, and I am the General Manager of JJA (www.groupe-jja.com) in China.
JJA and InnTech began working together in mid‑2015, when our company decided to open a physical office in Shanghai. From the outset, we were highly satisfied with the level of autonomy demonstrated by InnTech.
Our operations in China gradually expanded—from a small number of employees at the end of 2015 to 45 employees today. InnTech closely followed our development and demonstrated its ability to propose relevant and well‑timed solutions.
We have maintained an IT maintenance and on‑site support agreement with InnTech for more than ten years.
The quality of service has been very high: all support requests submitted by email or telephone are handled promptly, and when an issue cannot be resolved remotely, a technician is present within the hour.
We are sufficiently satisfied with the flexibility and level of service provided that we do not anticipate hiring our own in‑house IT engineer in China, regardless of the future size of our operations.”
The statements above are English translations of selected excerpts from an original reference letter written in French by JJA management. While careful attention has been given to accuracy, certain nuances may differ from the original French text. The translation is provided for informational purposes only. The original French reference letter appears below.
InnTech has supported JJA Group’s Shanghai operations since 2015. This began when JJA established its local entity as part of its international expansion.
As part of the initial office setup, InnTech implemented the core IT infrastructure. This included structured cabling, network systems, servers, security systems, and audiovisual solutions.
Following project completion, JJA selected InnTech as its Managed Service Provider. InnTech now delivers ongoing IT maintenance and support services.
As of 2026, InnTech IT Solutions continues to act as the Managed Service Provider (MSP) for JJA Group’s Shanghai operations, providing IT maintenance and support services under an ongoing services arrangement. As a result, this long‑term engagement reflects a sustained working relationship.
JJA has continued to renew this service model over time.
JJA feedback provided to InnTech, including the referenced letter, indicates a positive level of satisfaction with service continuity and operational support, which has contributed to the continuation of the engagement.
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