Global1Link China

True IT Support in China, since 2012 | Global1Link Customer Reference

# IT  Support in China. # Microsoft 365 in China # Reference Letter

“After being in China for almost 12 years, we had finally found true IT support, and more importantly true security.”

Nathaniel Perez,  Owner, Global1Link Ltd.
2026-April -24

About Global1Link Ltd.

Global1Link is a global supply chain management and sourcing company founded in Shanghai in 1999. The company supports international brands through product development, manufacturing, quality control, and global logistics, providing reliable end‑to‑end execution for complex sourcing operations.

True IT Support in China: How Global1Link Achieved Real Security

Overview: Long‑Term IT Support in China for Global1Link.

At InnTech, we have delivered IT support in China to Global1Link since 2012. Over time, this engagement evolved into a long‑term partnership that now has almost fifteen years. 

When Global1Link approached us, ( early 2012 ) they had already operated in China for more than a decade. However, despite years of experience, they still struggled with unstable systems and serious security exposure. As a result, they needed not just another service provider, but a reliable IT partner with deep China expertise.

From the outset, our goal remained clear: build a secure, compliant, and sustainable IT foundation that could support long‑term business operations in China.

Starting Point: A High‑Risk Environment Requiring Professional IT Support in China

At the beginning of the engagement, Global1Link’s IT environment required a complete rebuild. Previous providers had delivered fragmented solutions, leaving behind technical debt and unmanaged risk.

During our initial IT assessment, we uncovered several critical issues:

  • The client used unlicensed and cracked software, billed incorrectly as legitimate.
  • Insecure applications exposed hidden backdoors and security vulnerabilities.
  • Malware infections regularly disrupted end‑user productivity
  • Network cabling lacked structure, labeling, and proper termination.
  • Infrastructure hardware came from multiple vendors with no standards.
  • Network design flaws created instability and traffic loops.
  • The ERP system experienced near‑weekly failures.
  • IT governance, policies, and onboarding/offboarding processes did not exist.

Taken together, these issues severely impacted security, operational stability, and scalability.

Our Method: Delivering Structured and Secure IT Support in China.

Instead of applying temporary fixes, we took a structured and long‑term approach. First, we reset the entire IT environment. Then, we introduced standards, security, and governance step by step.

To deliver dependable IT support in China, we implemented the following:

  • Remediated all insecure and non‑compliant systems.
  • Rebuilt the infrastructure with enterprise‑grade, secure architecture.
  • Redesigned the network and enforced professional cabling standards.
  • Standardized hardware and software platforms across the organization.
  • Provided ERP advisory services and guided migration to Microsoft Dynamics.
  • Migrated users to Microsoft 365 for identity, security, and productivity.
  • Deployed centralized device management and enterprise security controls.
  • Implemented continuous cybersecurity monitoring and protection.
  • Assigned a senior IT engineer for regular onsite support.
  • Delivered ongoing consulting across infrastructure, applications, and security.

Through this approach, we ensured consistency, accountability, and long‑term stability—not short‑term remediation.

Outcome: Stable and Scalable IT Operations in China.

Today, Global1Link operates in China on a stable and well‑managed IT platform. Systems run reliably, security risks remain under control, and IT supports business growth instead of slowing it down.

In addition, the ERP environment now performs consistently. At the same time, governance processes ensure proper access control, compliance, and lifecycle management.

Over the years, our role expanded beyond service delivery. We now act as a trusted IT advisor, helping Global1Link plan, secure, and scale its China operations. More than ten years on, the client continues to rely on InnTech for ongoing IT support in China.

What This Engagement Demonstrates about our IT Support in China.

This long‑term engagement reflects what true IT support in China looks like in practice:

  • Clear transparency and regulatory compliance.
  • Security built into every layer of IT.
  • Long‑term ownership and accountability.
  • Consistent access to senior‑level IT expertise.
  • A partnership mindset focused on stability and trust.

At InnTech, we measure success by results over time. Stable systems, reduced risk, and lasting customer confidence define our standard for IT support in China.

IT Support in China with Proven Experience in the Garment Industry.

InnTech provides IT support in China to a wide range of garment, textile, and fashion‑related companies operating across the country. Many of these organizations manage complex international supply chains and require stable, secure, and compliant IT environments to support daily operations.

Across the garment industry, companies face similar challenges. They operate across multiple regions, rely heavily on ERP and production systems, and must maintain secure connectivity between China and global offices. At the same time, they need to comply with both international standards and local regulatory requirements.

Through long‑term partnerships with garment industry clients, InnTech has built deep, practical experience supporting industry‑specific IT environments. This experience allows us to deliver IT support in China that addresses real operational needs—from system stability and cybersecurity to user support and governance—rather than generic or short‑term solutions.

A Proven and Trusted IT Support Partner in China.

This long‑term partnership further reinforces InnTech’s position as a proven and trustworthy provider of IT support in China. We build trust through transparent decision‑making, strong technical expertise, and long‑term accountability.

Today, InnTech continues to support Global1Link and other garment industry clients with a clear focus on stability, security, and peace of mind. By doing so, we help international organizations operate confidently in China and sustain their growth over the long term.

please help to share this article on