# IT Provider in China. # MS365 in China # Waste2Wear Reference Letter
Waste2Wear is an international sustainable textile and fashion company.
The organization operates across China, Europe, and North America. As a result, Waste2Wear depends on stable, secure, and globally accessible IT systems. Furthermore, international collaboration plays a central role in daily operations. Reliable IT services therefore remain essential for business continuity and growth.
This recommendation from Waste2Wear reinforces InnTech’s position as a trustworthy IT provider in China, supporting international organizations with reliable and professional IT services.
Mid- 2019, Waste2Wear contacted InnTech to address persistent IT instability. At that time, the company relied on another IT service provider. However, that provider focused mainly on short‑term fixes instead of long‑term stability.
As a result, multiple issues accumulated. Software licensing lacked proper control. Users installed applications without restrictions. Consequently, malware infections occurred regularly.
In addition, endpoint security remained weak. Devices followed no consistent policies. Users therefore lacked confidence in system safety.
Email reliability represented one of the most critical problems. The existing system worked reasonably well in China. However, it performed poorly for users in Europe and Canada.
Moreover, complex and inconsistent SMTP configurations caused uncertainty. Users could not confirm whether messages reached clients. Business communication suffered as a result.
In particular, senior management experienced repeated issues when traveling internationally. Email access failed frequently outside China. This situation caused delays and frustration.
At the same time, office Wi‑Fi infrastructure remained unstable. Connectivity issues disrupted meetings, collaboration, and daily work.
The previous IT provider promoted the lowest‑cost solutions. On the surface, this approach appeared economical. However, it ignored operational impact.
For example, Client relied on a nine‑year‑old office printer. Despite recurring failures, the provider continued repairing it. Technicians returned repeatedly for onsite visits.
Each visit generated service charges. However, the printer remained unreliable. Users continued to face interruptions and delays.
InnTech approached the situation differently. Our goal was not to generate recurring site visits. Instead, we focused on eliminating recurring problems permanently.
After evaluating the printer issue, InnTech immediately recommended replacement. We advised Waste2Wear to retire the aging printer and deploy a new multi‑function printer (MFP).
Once the printer was replaced, the results were clear. IT tickets dropped by nearly 50 percent. Daily operations stabilized.
More importantly, users regained confidence. This outcome reflects InnTech’s broader philosophy. We aim to be fair and transparent. We do not create or prolong issues to bill for services.
InnTech applied the same structured principles across Waste2Wear’s entire IT environment. First, we conducted a complete inventory of all systems. This assessment covered infrastructure, security controls, workflows, and user experience.
Next, InnTech delivered a clear IT roadmap. The roadmap focused on consolidation, compliance, and long‑term stability. As a result, Waste2Wear gained visibility and clear direction.
InnTech then standardized IT workflows across the organization. At the same time, we restructured the underlying infrastructure to improve resilience.
In parallel, InnTech migrated Waste2Wear to Microsoft 365. This transition unified email, collaboration, and identity management. To ensure a smooth adoption, InnTech also delivered extended user training. Employees quickly became familiar with the full Microsoft 365 suite and its capabilities.
Together, these changes significantly improved reliability and consistency. More importantly, they reduced daily friction and improved confidence in the IT environment.
InnTech’s modernization efforts placed strong emphasis on security. Alongside the Microsoft 365 migration, InnTech implemented centralized device management and licensing governance. This step established stronger control across endpoints.
In addition, InnTech deployed advanced endpoint detection and response (EDR) and malware protection solutions. These controls immediately reduced security incidents. Malware infections stopped.
Furthermore, InnTech introduced ongoing Security Operations Center (SOC) support. This service enabled continuous monitoring, faster incident response, and improved security posture across the environment.
As a result, Waste2Wear gained better visibility into security risks and system health. Response capability improved significantly.
Beyond daily operations, InnTech also guided Waste2Wear on ERP planning and broader digital transformation initiatives. This consulting support aligned IT foundations with long‑term business growth.
InnTech works with many other garment, textile, and fashion‑related companies across China.
These organizations face similar challenges. They operate internationally. They require secure systems, compliance, and reliable connectivity across regions.
Through long‑term partnerships, InnTech has developed deep experience supporting the garment industry’s IT environments. This industry knowledge allows InnTech to deliver practical, trusted solutions that address real operational needs.
This long‑term partnership reinforces InnTech’s position as a proven and trustworthy IT provider in China. Trust is built through fair decisions, technical competence, and long‑term accountability.
Today, InnTech IT Solutions， continues to support Waste2Wear and other garment industry clients with a focus on stability, security, and peace of mind. In doing so, we help international organizations operate confidently in China and beyond.
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